The case study narrates the transformative journey of Aarohan BPO Center, situated in Rajnandgaon, Chhattisgarh. This center faced formidable challenges stemming from the Covid-19 pandemic and the looming threat of left-wing extremism (LWE). With a scarcity of job prospects for returning workers and the lurking danger of Naxal recruitment, the decision to enhance and upgrade the existing BPO center emerged as a pivotal turning point. Despite confronting daunting hurdles, such as reluctant partners and inadequate infrastructure, proactive measures were undertaken. These measures encompassed infrastructure development, motivating partners, and counselling youth.
The outcomes of these efforts were significant and far-reaching. Employment opportunities burgeoned, catalyzing economic revitalization. The success story of Aarohan BPO stands as a shining exemplar for generating employment in similar contexts beset by adversities. It underscores the paramount importance of strategic decision-making and community empowerment in surmounting seemingly insurmountable obstacles.
The Aarohan BPO Center’s remarkable transformation amidst the formidable challenges posed by the Covid-19 pandemic and the ever-present threat of left-wing extremism (LWE) in Rajnandgaon, Chhattisgarh, is a testament to the power of resilience and strategic decision-making and community empowerment.
